Transport that only works for some people is half a service. From wheelchair-accessible vehicles and patient drivers to a website we keep improving for assistive tech — here is where we are and how to tell us where we fall short.
Last reviewed June 2026. Questions are always welcome at the dispatch desk.
Wheelchair-accessible and easy-access vehicles are available on request — tell us the requirement when booking and we match the vehicle. Drivers assist with boarding, luggage and doors as standard, take extra time without fuss, and welcome assistance dogs always.
Our SEND transport service runs journeys planned entirely around individual passengers — consistent drivers, briefed needs and carers welcome. See the SEND page for the full picture.
Book however suits you best — phone and WhatsApp put a human on the line who will capture every need; the web forms work with screen readers and keyboards and we keep improving them. Tell us once and account or repeat bookings carry your requirements automatically.
We aim toward WCAG 2.1 AA: semantic structure, alt text on meaningful images, keyboard-reachable controls and readable contrast. The site is in active development and some pages will lag the standard — reports of anything unusable reach the people who can fix it.
If a journey or a page failed you, contact the office — accessibility feedback goes to the owners and fixes are prioritised, not filed.
All of it written the same way — to be understood.